This page explains how to permanently delete your Grabride (rider) or Grabride Driver account and the personal data associated with it.
Option 1 — Delete from the app (fastest)
- Open the Grabride or Grabride Driver app and sign in.
- Go to Profile.
- Tap Delete account and confirm.
Your account is deleted immediately and you are signed out.
Option 2 — Request deletion by email
Email support@grabride.co.ke with the subject “Account deletion request” from the email address on your account, or include the phone number you registered with so we can verify it is your account.
We will verify the request and delete the account within 30 days, and confirm by reply.
What is deleted
- Your profile (name, phone number, email, photo)
- Saved locations and preferences
- Driver verification documents and payout details (driver accounts)
- Push notification tokens and device associations
What we may keep, and for how long
Some records are kept after deletion where the law requires or to resolve disputes, in line with our Privacy Policy:
- Trip and payment records — up to 7 years (tax and legal obligations), no longer linked to an active account.
- Records of safety incidents or fraud investigations — as long as legally necessary.
Questions? Contact support@grabride.co.ke.